Dealer search


Right of cancellation

You have the right to cancel your contract with us, without the need to give grounds for justification, within fourteen days. The fourteen-day period is from the day on which you or a third party named by you, who is not the carrier, has or had taken possession of the goods. To exercise your right of cancellation, you must inform us:

Biohort GmbH
Pürnstein 43,
A-4120 Neufelden,
AUSTRIA Tel.: +43 (0) 7282 / 7870 - 0

of your decision to cancel by means of a clearly defined declaration (i.e.: by Post, registered mail, Telefax or E-mail). You can use the Cancellation declaration example (see below) which we have provided for this purpose, the use of this form is not however, binding.
To observe the demands of cancellation of contract all that is required is that you send your notification concerning your cancellation before the end of the deadline period.

Consequences of cancellation

If you should choose to cancel your contract with us, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising should you have chosen a type of delivery other than the standard delivery offered by us) immediately, or at the latest within fourteen days from the date on which the notification of cancellation was received by us. For the repayment, we will use the same method of payment that you used in the original transaction, unless another form of repayment has been explicitly agreed upon; in either case you will not be charged fees for this reimbursement. We will, if necessary exercise our right to withhold reimbursement of costs until we have either; received the goods that are to be returned, or until we have received proof from the customer that said goods are in shipping, whichever case is the earlier.

Biohort takes care of the return and pays for it. 

The customer will only be required to pay for a depreciation in the value of the returned goods, in such cases where the loss of value is ascertained to be as a result of handling other than which was necessary to check the condition and function of the goods.

A right of cancellation does not exist in the following cases:

In contracts which include the delivery of goods which are not prefabricated and have been fabricated to fulfil an individual request or decision by the customer or which are clearly tailored to fit the personal requirements of the customer.

Your right to cancel will expire prematurely in the following cases:

In contracts which include sealed goods which, for reasons of health or hygiene are not suitable for return once the seal has been broken and for the supply of goods which are due to their nature, inseparable from the goods with which they are included in the scope of the delivery.

Advice for a smooth and trouble-free return of goods

Please repack the item, if possible completely and securely in the original transport packaging. We will contact you for the purpose of collecting the goods from you. If however you only want to return a specific item from the delivery, but have ordered more items which you wish to pay per invoice, simply remove the item that you have returned, from the invoiced amount.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

- To Biohort GmbH
Pürnstein 43
A-4210 Neufelden 

- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

- Ordered on (*)/received on (*):

- Name of consumer(s):

- Address of consumer(s):

- Signature of consumer(s) (only if this form is notified on paper)

- Date:

(*) Delete as appropriate.

Download model withdrawal form (PDF)