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HomepageData protection and data security

Data protection and data security


The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the EU General Data Protection Regulation (GDPR), as well as on the basis of the Austrian Data Protection Law, DSG (in the version from May 25th 2018). The purpose of this data protection statement is to inform you about the type, scope and purpose of the collection and processing of your data. We as Biohort GmbH as well as the Biohort Handel GmbH – hereinafter referred to as “Biohort”, are responsible for data processing in terms of data-protection law. If you have questions regarding the collection, process or use of your personal date, please contact us in writing:

Biohort GmbH
Pürnstein 43, 4120 Neufelden
E-Mail: datenschutz@biohort.at

 

Collection and processing of your data

Generally, you can visit our website without make a statement about your person. However, if you would like to purchase from us or use certain functions of our website, personal data is being collected.

Data entry

To order in our shop and for us to process your order, we need the following customer information: first name, last name, e-mail address, street, zip code, city, country and phone number. E-mail address and phone number are needed to get in touch with you swiftly in case of inquiries and information regarding your order. Further, in the case of payment via credit card, we need the type of credit card, your credit card number, the expiration date of the card as well as the check digit which is indicated on the back of your credit card. We do not recall data about your payment via credit card, since the credit card transaction is being processed via our partner company Wireard (www.wirecard-cee.com).

Our payment partner encodes your credit card via SSL (min. 128Bit) during data transfer. For payment term “purchase on account” you are requested to provide additionally your date of birth. For further information please see Terms & Conditions for purchase on account.

Customer account

You can voluntarily create a customer account, which allows us to save your date for later, further orders. When creating a customer account, the data you provide is stored revocable. You can change or delete the data at any time in the customer area.

Risk & credit check

Biohort itself does not perform a risk and credit check. Credit card payments are managed by our partner company Wirecard (www.wirecard-cee.com). Payment via “purchase on account” are managed via our partner Payolution (payolution GmbH, Am Euro-Platz 2, 1120 Wien). Specific data, which are used for the credit check, are not forwarded to Biohort.

 

Usage and disclosure of your data

We use the information you provide exclusively for the purpose of fulfilling the contract and in strict accordance with the legal provisions. For this purpose, as far as necessary, a transfer of your data to other companies, e.g. to the transport carriers we work with, is made.

These companies may use your data exclusively for the purpose of order processing and not for any further purpose. Further, they are contractually obliged to comply with the data protection regulations.

In the case of a legal provision, an official order or an official investigation, we are however legally obliged to provide the respective data to the authorities.

 

Storage of contract text

We store the contract text and send you a confirmation via e-mail.

Contact form

You have the possibility to send us inquiries or remarks via our contact form on our website. The messages and the respective data are forwarded internally to the right contact person. A transfer of the data to third parties does not occur unless you are advised separately.

Application data

You have the possibility to send an application to Biohort via our website. These transmitted data will be used only internally for the purpose of recruiting and will not be forwarded to third parties. You are at any time free to request these data to be deleted.

Use of cookies 

We use cookies, to enhance the attractiveness of visiting our website and to enable the usage of certain functions. These are small text files that are stored on your computer.

The cookies remain on your computer and enable us to recognise your computer on your next visit (long-term cookies). These cookies require Google Analytics, to store data for the analysis of the use of the website. The generated cookies have an expiration time of max. 24 months. You can set your browser in a way so that you are informed about the setting of cookies, decide on a case-by-case basis or rule out the acceptance of cookies. If you do not accept cookies this may limit the functionality of our website. You find a description about how to set the current browser accordingly and accept or reject cookies via the “help” register in your browser. In order to use our shopping cart, cookies must be accepted! If you do not want to accept cookies, you can also order via e-mail.

Each time a file is requested in the shop, access data is stored. The data that is stored about you will be exclusively use for statistical purpose. A transfer to third parties by us, even in excerpts, is excluded.

Data security

Your contract data will be encrypted and transmitted via SSL over the internet. We are securing our website and other systems via technical and organisational measures against loss, destruction, access, modification of dissemination of your data by unauthorised persons.

Right to information

You have the right to free information of your stored data as well as the right to correction, blocking and deletion of these data as far as this is within legal limits.

Data privacy information

In case of any questions regarding the collection, processing or usage of your personal data, please write to: datenschutz@biohort.at .

Geo localisation 

We are using geo localisation to make it easier for you to find a Biohort dealer close to you via our homepage. We are technically able to determine the location of your internet user based on the IP address. Further, we use geo localisation to show you the right products, prices and taxes of the respective country in our online shop.

Google Analytics

This website uses Google Analytics, a web analysis service provided by Goole Inc.(“Google”). Google Analytics uses so called “cookies”, text data that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by these cookies about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google uses this information to evaluate your use of the website, to compile reports on website activity for website operators, and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google. Google will never associate your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; however, please note that in this case you may not be able to use all features of this website to the fullest extent.

Google remarketing

This website uses Google's interest-based advertising program, Google Remarketing. Third parties, including Google, place ads on websites on the Internet using cookies stored based on your previous visits to our website. You may disable Google's use of cookies for these purposes by visiting the Google Advertising Disabling page at http://www.google.com/policies/technologies/ads/. Alternatively, you can disable the use of third-party cookies by visiting the opt-out page of the Network Advertising Initiative at http://www.networkadvertising.org/choices/. By using our website, you agree to the processing of data about you by Google in the manner described here and for the purpose stated above. Please be aware that Google has its own privacy policies that are independent of ours. We assume no responsibility or liability for these policies and procedures. Please refer to Google's Privacy Policy before using our website: http://www.google.de/intl/de/policies/privacy/ .

Google Maps

We partially integrate Google Maps from Google LLC, 1600 Amphithe-atre Parkway, Mountain View, CA 94043, USA, an interactive map display service, on our web pages. Hereby we enable you to have our trading partners displayed. We also show you our company location using Google Maps. When you access the websites on which Google Maps is integrated, certain information, in particular your IP address, the browser software you use and your settings are collected by Google, are transferred to the USA and stored. Google collects and stores this data on its own responsibility and evaluates it for its own purposes. Google LLC is certified for the US-European Privacy Agreement "Privacy Shield", which ensures compliance with the data protection level applicable in the EU. Google's Terms of Use can be viewed at http://www.google.de/intl/at/policies/terms/regional.html, and the additional Google Maps Terms of Service can be found at https://www.google.com/intl/de_US/help/terms_maps.html. For details on privacy related to the use of Google Maps, please visit the Google Privacy Policy: https://policies.google.com/privacy?hl=de&gl=at. If you would like to contradict data collection and processing by Google LLC, you can do so at https://adssettings.google.com/authenticated.

Google AdWords Conversion Tracking

For our online offer, we use Google's "Google AdWords" service and, in this context, Google Inc.'s "Google Conversion Tracking", 1600 Amphitheater Parkway Mountain View, CA 94043, USA, ("Google"). Google Conversion Tracking sets a cookie for so-called conversion tracking when you click on an AdWords ad. If you select certain pages of our online offer, Google and we may, based on the aforementioned cookies, acknowledge that you have clicked on a corresponding ad and have been redirected to our online offering. If you do not want to participate in Google Conversion Tracking, you have the option to opt-out of this usage. For this you can simply deactivate the corresponding cookie of the Google Conversion Tracking via your Internet browser. In this case, an entry in the conversion tracking statistics is omitted. For additional information about Google's privacy policy, visit the following website: http://www.google.at/policies/privacy/ .

Permission for e-mail advertising

By registering for our free newsletter, you explicitly give us your consent to regularly receive interesting information about our products or events from us via e-mail. Your email address will not be forwarded to other companies. You may revoke your consent to use your e-mail address for promotional purposes at any time with future effect. You can unsubscribe from the newsletter via the link "unsubscribe" at the end of the e-mail or in the Biohort customer account. You also expressly grant us the permission to provide you with valuable information with reference to a clear purchase interest (eg product in the shopping cart) to send the respective purchase intent by e-mail.

Criteo

On our web pages, pseudonymised information about the surfing behaviour of the website visitors is collected and stored for marketing purposes by the technologies of Criteo GmbH, Gewürzmühlstraße 11, 80538 Munich. These data are stored in cookies on the visitor's computer. The cookies have a term of up to 13 months. The services use algorithms to analyse the pseudonymized recorded surfing behaviour, in order to then be able to display targeted product recommendations as personalized advertising banners on other websites (so-called publishers). Criteo does not collect personally identifiable information, such as your name, IP or other information that is clearly referring to you. The set cookies receive a random identifier. If cookies are deleted, they will be lost. The transmission of data to Criteo and the personalised display of advertising are carried out as stated above on the basis of your consent and our legitimate interest. The further processing is carried out independently by Criteo on the basis of their legitimate interest. For information on Criteo's privacy policy, please visit: www.criteo.com/de/privacy/.

Social media

In order to present our company and to communicate with customers and prospects, we are present in the following social media: Facebook, Instagram, Google / YouTube, Pinterest, LinkedIn and Xing. When visiting the relevant social media sites, the social media operator, such as Facebook or Google, may process user data outside the territory of the European Union. In these countries, Austrian or European data protection law generally does not apply and the enforcement of your rights can be difficult. If a US provider of the so-called Privacy Shield (which is part of a US-EU bilateral agreement) is certified, it has undertaken to comply with EU privacy standards. A list of certified companies can be found here: https://www.privacyshield.gov/list.

Social media visitors' data is regularly processed for market research and promotional purposes. Advertisements can be used inside and outside the social media, based on the content being viewed. This procedure is usually made possible by cookies, which are stored on users' computers. Data from users of social media can also be stored by the provider in other ways, especially if these users are registered and logged in the social media.

Facebook advertising

On our online pages, we use the so-called "visitor action pixel" of the social network Facebook Germany GmbH, Caffamacherreihe 7, 20355 Hamburg (Facebook). In particular, Facebook's "visitor action pixel" allows us to track user actions after seeing or clicking on a Facebook ad. The purpose of this process is to evaluate the effectiveness of Facebook advertisements for statistical purposes, market research purposes and may help to optimise future advertising efforts. The data collected is anonymous to us, so we cannot draw conclusions about the identity of the users. However, the data are stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, according to the Facebook data usage directive (https://www.facebook.com/about/privacy/).

 

Revocation of consent

In the course of the ordering process, it is possible that you explicitly grant various authorisations for data processing. We would like to point out that you can revoke your consent at any time with effect for the future.